play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 9198029379
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number to receive a verification code. Then, verify the One-Time Password (OTP) to access your account. This convenient method eliminates the need for passwords or email login.
Q2: What should I do if I am not getting OTP?
To begin, ensure your internet connection is stable and strong. Click "send OTP" and wait for the verification code to arrive, giving it sufficient time to process. If you don't receive the OTP, use the app's live chat support system for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active phone number. If your number has changed, submit your updated KYC documents to customer support via email to facilitate a smooth account transfer. This will enable you to access your account with the correct details.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the current app from your device and then download the latest version. Once the new version is installed, you can easily log in and start playing. This should fix any problems you were experiencing and provide a smooth gaming experience.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, you can withdraw a minimum of Rs. 100, a higher amount compared to other apps. Withdrawals are limited to the money earned from gaming, not bonus funds. You cannot withdraw bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and saved within the app. This includes your Aadhaar card and UPI information, as well as your bank details. Completing these requirements will enable you to access the full features of the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's efficient services typically complete the process within 30 minutes to 3 hours. However, occasional payment delays can occur, requiring users to wait up to 24 hours for resolution. This delay can be a variation to the otherwise streamlined experience offered by the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned using the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request fails, the funds will be added to your wallet account within 24 hours. If this doesn't happen, you can reach out to their care centre for assistance.
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